We are currently offering two different types of tours at our Thurso distillery:

• Classic tour-and-tasting
• Premium tour-and-tasting

Classic tours should be booked online at https://wolfburn.com/pages/tours

Premium tours cannot be booked online.  To book a Premium tour, please email tours@wolfburn.com

Classic tours are available at the following times:
Monday – Friday: 10:00, 12:00, 14:00 (all year round)
Saturday: 10:00, 12:00 (01 April – 31 September only)

Premium tours are available upon request and should be booked via email to tours@wolfburn.com

Yes, all tours should be booked in advance. We accept all major debit and credit cards (excluding American Express) and PayPal.  Online booking is done via https://wolfburn.com/pages/tours

Yes. The specific whiskies and the number of samples vary depending on the tour. Our Classic tour includes a tasting of our core range of five whiskies at the end. Our Premium tour includes the core range, plus several rare and collectable whiskies as well.

We welcome a maximum of 15 guests at a time. All experiences will be accompanied by a tour guide.

Yes. Children between the ages of 6 – 15 (inclusive) are free of charge. 16 & 17 year olds are half-price. Unfortunately, we are not able to accommodate infants below the age of 6.

To change the date or time of your tour booking, email us at tours@wolfburn.com or call us on +44(0) 1847 891051 We’ll do our best to accommodate changes up until 24 hours before your original booking time, although we’re unable to guarantee availability.

If you arrive late, and your tour has already started, we’ll do our best to accommodate you on the next one available if we can. However, as experiences and tours have limited spaces we’re unable to guarantee that there will be spaces available.

Wolfburn Distillery is wheelchair friendly (including the toilets). However, part of the tour involves an elevated steel walkway, which unfortunately is not accessible by chair. Mobility-impaired visitors are very welcome on our tours, and we will try to include them as much as possible, but for practical reasons, there will unfortunately be part of the tour that is not accessible to them.

We regularly release special editions which are available to purchase at the distillery shop. There is also a fill-your-own bottle which is exclusively available to visitors.

Yes – you will receive a free 5ml miniature to enjoy later (unfortunately it is not possible to provide free miniatures of the full range).  

We hope you enjoy visiting Wolfburn, and we’d love to hear your feedback. Your tour guide will be pleased to receive your comments after your tour, or if you’d like to share more detailed feedback with us, you can contact us on tours@wolfburn.com If you’d like to tell others about your visit, a review on TripAdvisor, Trustpilot or Google Reviews would be much appreciated.

Tours of Wolfburn take place at the distillery: Henderson Park, Thurso, Caithness KW14 7XW. 

The following Terms and Conditions (the “Terms”), as well as any information contained in the booking form, booking confirmation or email provided to you, apply to all Tour bookings.

On booking or purchase of a Distillery Tour, whether online, by email or phone, you agree to abide by the Terms outlined below.

We will endeavour to ensure that the information displayed on the website  is current and accurate. However, we cannot be held liable for any errors. Use of the website is subject to separate Terms of Use available here; however, in the case of conflict, these Terms shall apply to online bookings of Tours.

Once full payment is made, you will be allocated a place/places on your chosen Tour, and a booking confirmation will be emailed to you.

We accept no responsibility if you incorrectly input an email address on our booking form. If your automatically generated booking confirmation does not arrive via email, please firstly check your junk/spam folder then contact us via email at tours@wolfburn.com . We will check the email address and resend your booking confirmation(s).

Upon receipt of the booking confirmation email, it is your responsibility to check the accuracy of dates booked.

Tour prices include an alcoholic beverage (more than one for some) for visitors over 18 years old.

We reserve the right to amend the price of our Tours at any time.

If you have booked in advance, the date and time of your tour will be clearly stated on your email confirmation.

We reserve the right to remove anyone from the Distillery if their behaviour is considered likely to cause offence, put staff or other visitors at risk or create a nuisance to other visitors or staff.

We reserve the right to refuse admission to the Distillery.

The Distillery is a controlled working and manufacturing environment. It’s important that you exercise due care and attention on the tour. Our team may draw your attention to certain health & safety procedures, which we require all visitors to adhere to:

• Smoking or vaping is not permitted in any area of the distillery
• Assistance dogs are welcome. Unfortunately no other animals or pets are allowed
• Visitors are not permitted to access areas of the distillery other than those designated for visitor access
• If the fire alarm sounds during your tour, your guide will direct you to the nearest exit

We operate a Challenge 25 policy. Visitors may be subject to an age check on arrival at the Distillery, and are advised to bring photo identification (“ID”) to the Distillery. If we believe or suspect a visitor who wishes to consume alcohol is under 25, that visitor will be asked to produce photo ID. In the event that you are unable to produce valid photo ID, you will not be served alcohol as part of the Tour and we regret that no refunds can be given.

If we need to cancel your tour for any reason, we will try to give you as much notice as possible of cancellation, and you will be entitled to a full refund.

On certain days, or at certain times, some parts of the distillery may be closed (e.g. for cleaning, maintenance, or for other operational reasons). The distillery may not be fully operational during silent season (usually but not always October) although tours will still be in operation. Bookings will not be refunded and no compensation will be paid for tours during this time.

If you suffer losses as a result of a breach by us of these Terms, our liability is strictly limited to the purchase price of the Tour. We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise in connection with the Experience or Tour.

Notwithstanding the foregoing, nothing in these Terms limits in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter which cannot be excluded by law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control (“Force Majeure Event”). Our performance under these terms and conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions may be performed despite the Force Majeure Event.

Any personal data which you provide us as part of the booking and attending the Tour will be treated securely and confidentially. We recommend that you review our Privacy Policy for further information about how Wolfburn processes personal data, and your rights in relation to your own personal data.

We welcome feedback, and our guides will be happy to receive your comments following your tour. If you prefer to give us feedback in writing, please contact us at tours@wolfburn.com and we’ll reply within 3 working days.

We reserve the right to refuse to accept a booking for any reason.

If any provision of these Terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question will not be affected.

These Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede any previous arrangement, understanding or agreement between you and us relating to the subject matter of these Terms.

Any contract between you and us pursuant to these Terms will be binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge, sub-contract or otherwise dispose of any such contract, or any of your rights or obligations arising under such a contract, without our prior written consent.

These terms and conditions are governed by and construed in accordance with the Laws of Scotland, and the parties agree to submit to the exclusive jurisdiction of the courts of Scotland.